SCHEDULERS: Whether they are scheduling patient exams or supporting doctors, schedulers are at the heart of good customer service at UMI.
I wanted to personally thank the UMI scheduling team for all the assistance and support I have received over the past few years when scheduling radiologic studies. Our questions or concerns with scheduling and scanning have always been answered in a prompt and efficient manner… I as well as our patients greatly appreciate your continued professionalism, expertise, consistency and flexibility with our specific needs when scheduling and scanning radiologic studies.”Josh Olszewicz
Carolyn has worked almost her entire career in radiology. We are so glad that she has joined our team because customer service is what she is all about. “A friendly voice on the phone listening to the customer can make someone’s day” says Carolyn. She always tries to make their experience pleasant and easy. In her spare time Carolyn enjoys reading, bicycling and taking long walks.
In her former life, Meenal was an emergency medical technician. This experience fostered a desire to use her medical background to assist referrers and patients at UMI. She schedules appointments for a wide range of modalities and is vigilent about making sure insurance authorizations are in place before patients come in. Meenal enjoys playing tennis, spending time with friends and family, and her two cats.
Judy sets up MRI, CAT scan, and ultrasound appointments for patients with a broad range of health problems. At UMI since 2005, she has worked toward making the appointment process as smooth and efficient as possible for patients. When not busy at work, she enjoys her two golden retrievers who are “active and challenging as they discover new things to get into each day!”
Brenda Chrysler—Switchboard Operator
Brenda is the gatekeeper for all incoming calls to our office. She connects patients, doctors’ offices, and all other inquiries to the right people at UMI. As you can imagine, coordinating all those calls keeps Brenda very busy. “It can get hectic,” she says. “But I make a point to be the first friendly voice you hear when you call our office.” She has been with UMI since 2009. Before that she worked for a medical group and two insurance companies. She enjoys spending time with family and friends and loves cooking, especially for the holidays.
Since 2006, Donna has coordinated with doctors, staff, nurses, and patients to set up appointments for MRIs, CAT scans, and ultrasounds. She is also a problem-solver. When a patient is late for an appointment or doesn’t show up, she has to readjust the schedule—a constant juggling act in a busy office. For Donna, no two days are the same. She loves interacting with people. “I enjoy working with the secretaries and patients. I get to talk with many wonderful people every day.”
Christine Reuter- Scheduler
Chris has always enjoyed helping people and with over 25 years of radiology experience she provides knowledgeable customer service to both providers and patients. Chris feels it’s important that when you pick up the phone, the caller hears a pleasant voice whom is willing and eager to listen and help in any way they can. She enjoys challenging calls, problem solving and coming to a solution that makes everyone happy. Chris enjoys taking long walks at the lake with her dog and likes photography.
UMI Medical Director
Dr. Weinberg specializes in Cross-Sectional Imaging in MRI, CT and Ultrasound. His in-depth knowledge of these sub-specialty areas results in a higher level of accuracy and care.
David A. Shrier, M.D.
Dr. Shrier has been published in many leading peer-reviewed medical journals, and he has collaborated in a number of clinical trials. His current research includes exploring new techniques in contrast-enhanced magnetic resonance angiography (MRA).
Dr. Hollenberg specializes in Body and Musculoskeletal MRI and Cross-Sectional Imaging. He is a Professor of Radiology at the University of Rochester School of Medicine and Dentistry, with 16 years of experience in his field.
To Dr. Zynda-Weiss, the imaging sciences bring together anatomy and pathology to answer her patient's most critical questions. It is this process of discovery, of uncovering solutions to problems that inspired her to become a radiologist.
Peter Rosella, M.D.
Dr. Peter Rosella gained a personal understanding of disease management when a family member contracted a severe illness. He brings that experience with him to UMI with patient-centered, empathetic medical care.
Allan Bernstein, M.D.
Dr. Bernstein's broad experience includes being on the radiology staff at St. Luke's Memorial Hospital Center in Utica, NY, SUNY Upstate Medical Center in Syracuse, and at Rochester General Hospital in Rochester, NY.
Steven P. Meyers,
M.D., Ph.D., FACR
Steven P. Meyers, M.D., Ph.D., FACR specializes in Magnetic Resonance Imaging, Computed Tomography, Neuroradiology and Musculoskeletal Imaging. Dr. Meyers is committed to providing compassionate and technologically superior care to his patients.